and Terms and Conditions of Purchase
We take pride in the quality or our Original Liquid Shredder® Brand Surfboard Bodyboard and Accessory lines. All of our Liquid Shredder Branded products are warranted against defects in materials and workmanship for a period of 365 days from date of purchase. Soft Surfboards (SSB) will repair or replace with like merchandise any product that proves defective, upon inspection by our technical staff, for a period of 365 days from date of purchase. As with an automobile, boards that are wrecked, punctured, misused, snapped stringers and/or boards broken or fins and screws lost or damaged due to impact, crushing, pressure or compression are not covered. Skin Repair Kits, replacement Fins and Screws are available on the Accessories page. In most cases wreck/impact damage can be easily repaired by an authorized repair station for a reasonable fee. Overexposure to the elements, normal wear and tear are not covered. The warranty covers the original purchaser but is transferable for the 365 day period as long as dated proof of purchase is provided. SSB is not responsible for any direct or incidental costs, losses, injuries or damages incurred as a result of the use of the product. SSB's technical staff inspects and makes decisions regarding defects and whether to replace or repair a product. Decisions by the technical staff are final. Products used by businesses for commercial purposes such as rentals, surf camps and instruction are not warranted.
How Shipping Works: We make every effort to ship products within 24 working hours of receipt of your order, online orders generally process a little quicker than phone in. As an example if you order Monday we attempt to ship Tuesday. If you order Friday, we ship Monday. Holidays are the same. Our Website orders are normally shipped via FedEx Ground® from our closest warehouse, either San Diego, CA or from Charleston, SC and usually takes 2-7 days depending on your distance from our warehouse. Remember to add a day for order processing. We also offer FedEx 2Day® as an additional cost option on most items if you need it quickly. On-line orders receive automated tracking information via FedEx at time of pickup so you can keep up with your orders shipping progress.
To make a Warranty Claim the buyer shall contact SSB to pre-qualify for a potential claim. Upon initial approval a Return Authorization will be issued. Buyer will return the product, at buyers expense, with DATED PROOF OF PURCHASE and a written explanation of the problem to SSB where it will be inspected for defects. A product given final approval for warranty repair or replacement by the SSB technical staff will be returned to the buyer, freight collect.
Returns: Any product may be returned in new, unopened condition within 30 days of delivery for a full refund, less any freight and/or handling charges incurred by SSB. All freight, packing and handling charges (both ways) are the responsibility of the buyer. Boards in new condition but with opened retail packaging can be returned minus all freight/handling and a 30% restocking fee. Used product or product not in new condition may not be returned for refund.
Freight Damage: Is rare, but can occur, and is the responsibility of the carrier. We pack and ship over 4000 boards per year and very few are damaged. All claims must be reported to the carrier immediately. SSB always Fully Insures each shipment for the full price you paid. We use only well established freight companies such as FedEx, USPS and UPS Freight to deliver products. Inspect your delivery immediately and NOTE ANY DAMAGE AT THE TIME OF DELIVERY WITH THE DELIVERY PERSON in writing on the freight bill. It is the buyers responsibility to file a damage claim with the appropriate carrier. We can assist you with repair quotes and any documentation to help substantiate your claim. Returns for freight damage are not allowed. All surfboards are insured against shipping damage for the full price you paid.
Privacy Policy: Soft Surfboard never sells client information to anyone. Our shippers need your daytime phone number in case they can't find you.