Dare to Compare: Can You Find A Surf Manufacturer Offering Year Warranty?

We take pride in the quality or our Original Liquid Shredder^® Brand Surfboard Bodyboard and Accessory lines.  All of our Liquid Shredder Peruvian Patented products are warranted against defects in materials and workmanship for a period of 365 days from date of purchase.  All FSE Economy Products are warranted for 90 days.  Soft Surfboards (SSB) will repair or replace with like merchandise any product that proves defective, upon inspection by our technical staff, for a period of 365 days (or 90 days on FSE Models)  from date of purchase.  As with your automobile, boards that are wrecked, punctured, misused, snapped stringers and/or boards broken or fins and screws lost or damaged due to impact, crushing, pressure or compression are not covered.  Skin Repair Kits, replacement Fins and Screws are available on the Accessories page. In many cases wreck/impact damage can be easily repaired. Overexposure to the elements, normal wear and tear are not covered. The warranty covers the original purchaser but is transferable for the 365 days (or 90 days on FSE Models)  period as long as the original, dated proof of purchase is provided.  SSB is not responsible for any direct or incidental costs, losses, injuries or damages incurred as a result of the use of the product.  SSB's technical staff inspects and makes all decisions regarding defects and whether to replace or repair a product.  Decisions by the technical staff are final.  Products used by businesses for commercial purposes such as rentals, surf camps, life saving and instruction are not warranted. 

How Shipping Works: We make every effort to ship products within 24 working hours of receipt of your order, online orders generally process much quicker than phone in orders.  As an example if you order Monday we attempt to ship Tuesday.  If you order Friday, we ship Monday.  Holidays are the same.  Our Website orders are normally shipped via FedEx  Ground^®  from our closest warehouse, either San Diego, CA or from Charleston, SC and usually takes 2-7 days depending on your distance from our warehouse.  Remember to add a day for order processing.  We also offer FedEx 2Day^®  as an additional cost option on most items if you need it quickly.  On-line orders receive automated tracking information via FedEx at time of pickup so you can keep up with your orders shipping progress.  Listed shipping prices and special shipping offers are based on USA 48 State shipping only.  Oversized items are shipped by Common Carrier.

Discount Shipping and Free Shipping Specials: In the event of a sale that is not completed due to return, incorrectly provided shipping address, failure to pick up the product from shipping company, freight damage or any other reason beyond SSI's control, any and all shipping and handling costs incurred by SSI become the responsibility of the buyer and will not be refunded.

Freight Damage:  Is rare, but can occur, and is the responsibility of the carrier.  We pack and ship over 10,000 units per year and very few are damaged.  All claims must be reported, in writing, with the carrier immediately, before the driver leaves your location, and noted on the delivery receipt, in writing.   SSB always Fully Insures each shipment for the full price you paid.  We use only well established freight companies such as FedEx, USPS and UPS Freight to deliver products.  Inspect your delivery immediately, before the delivery driver leaves, and NOTE ANY DAMAGE AT THE TIME OF DELIVERY WITH THE DELIVERY PERSON in writing on the shipping receipt. Keep a copy of this document, the shipping box and the product.  Upon presentation of the written, properly documented, signed damage receipt SSI will arrange shipment to you of a replacement.  Failure to document damage at time of receipt on the Carrier's delivery paperwork will result in denial of a damage claim and SSI cannot replace the product.  Returns for freight damage are not allowed, damaged product will be replaced if written, signed damage documentation and any photos of the box and product is provided, only.  All surfboards are insured against shipping damage for the full price you paid.

Christmas & Holiday shipments must be inspected as described above...ON DELIVERY!  Do not simply store them away without following the above listed precedures!

Returns: Any product may be returned in new, unopened condition within 15 days of delivery for a full refund, less any freight and/or handling charges incurred by SSB.  All freight, packing and handling charges (both ways) are the responsibility of the buyer. In the case of "Special", "Discounted" or "Free" shipping offers, the buyer is responsible for All Shipping and Handling Costs incurred by SSI, plus the return shipping.  Boards in new condition but with opened retail packaging can be returned minus all freight/handling and a 30% restocking fee.   Used product or product not in new condition may not be returned for refund. 

To make a Warranty Claim the buyer shall contact SSB to pre-qualify for a potential claim. Upon initial approval a Return Authorization will be issued.  Buyer will return the product, at buyers expense, with DATED PROOF OF PURCHASE and a written explanation of the problem to SSB where it will be inspected for defects.  A product given final approval for warranty repair or replacement by the SSB technical staff will be returned to the buyer, freight collect. 

Warning:  Surfing and Bodyboarding are extreme sports.  As such, there is potential of serious injury or death.  Only strong swimmers over the age of 12 years should participate.  Use of a Personal Flotation Device, PFD, and head protection is required.  You should consult your physician regarding your physical condition before participating in these or any other strenuous sports .  If you are not willing to accept these risks, do not surf.

Privacy Policy:  Soft Surfboard never sells client information to anyone.  Our shippers need your daytime phone number in case they can't find you.